Privacy policy

 

 

At AIIMSONIAN Health Consultancy platform, your privacy is a top priority.  The term “we” or “us” or “our” denotes the platform “AIIMSONIAN Health Consultancy” and  the owner and founder.  We are committed to maintaining your trust and ensuring the security of your personal data. This policy outlines how we collect, store, use, and protect the information you share with us when using our services through our website (collectively referred to as the “Platform”; www.aiimsonianhealthconsultancy.com ).

 

By continuing to use our Platform, you agree to the practices described in this Privacy Policy. We may update this policy from time to time, and we encourage you to review it periodically. Continued use of the Platform after changes are made will signify your acceptance of those changes.

 

If you do not agree with the terms of this Privacy Policy, please refrain from using our Platform or providing any information to us.

 

1. Information Collection

 

We collect personal and sensitive information that is essential for providing healthcare services. This includes, but is not limited to, your name, contact details, medical records, and health history. We may also collect information on your family members or dependents, provided with their consent. Personal Information includes identifiers such as your name, email, phone number, and residential address. Sensitive Personal Data may include health-related information, medical records, financial details for payment processing, and any details related to the above in accordance with the eSPI Rules 2011..

 

At AIIMSONIAN Health Consultancy platform, we recognize the sensitivity of your Personal Information and Sensitive Personal Data. We assure you that such data will only be used to provide the healthcare services you have agreed upon, as outlined in this Privacy Policy. To access our services, you will need to provide necessary information about yourself and/or your family members or dependents through the Platform. This can be done after logging in using the unique credentials provided to you via email. For security purposes, you will be required to change your password upon first login. Your privacy is our priority.

 

While using the AIIMSONIAN Health Consultancy Platform, you may need to grant access to files or location. You can disable location services if preferred. Access to your camera or photo gallery is only for document uploads, and consent can be given or revoked at any time for privacy protection. We do not store any payment details including but not limited to net banking, Credit card or Debit card details.

 

2. How We Use Your Information

 

Your information is used solely for providing healthcare services, including consultations, medical advice, and treatment. We may also use your data for administrative purposes, to improve our services, and to ensure a smooth, safe experience on our Platform.

 

AIIMSONIAN Health Consultancy Platform collects Personal Sensitive Information (PSI) to provide seamless services through our empanelled service providers. By using our platform, you consent to the collection of such information for various purposes:

 

·      File Access: For uploading and storing medical prescriptions or lab reports.

·      Camera Permission: To capture and store medical records during consultations.

·      Consultation Recording: For recording communication, including audio, video, and chat history.

·      SMS Permission: To facilitate OTP verification and send reminders or status updates.

·      Phone, Microphone or Bluetooth and related Permissions: Allow to connect to our medical health care.

·      Notification Permission: To send alert regarding your appointment, doctor’s prescription, video call notification, login notification etc.

·      Location permission : For referral to nearest center

We also intent to use  it  to improve our  services, customer related queries and issues, website content, quality medical care, feedback system, to prevent and  investigate and take strict action against all illegal activities/prohibited activities/ frauds/violation of terms of use/conditions etc. We will not use your personal data for any purpose other than what is stated in this policy unless you provide explicit consent.

 

 

 

3. Data Access and Security

 

Your personal and sensitive data is securely stored and only accessible by you through your unique login credentials. We implement strong security measures, including encryption, to safeguard your information. If you wish to access, update, or correct your information, you can do so by logging into your account or contacting us via the provided channels.

 

4. Data Retention

 

We retain your data for as long as necessary to provide services, comply with legal obligations, or for statistical and research purposes. Upon your request, we will delete your information in accordance with applicable laws.

 

5. Sharing of Information

 

We respect your privacy and will only share your personal data with trusted healthcare providers and partners as necessary to deliver the services you request. We may also disclose your information to law enforcement agencies if required by law or for legal protection. We do not sell or rent your personal information to third parties.

 

 

6. Cookies and Tracking

 

We use cookies and similar technologies to enhance your experience on our Platform. These tools help us analyse website traffic, provide personalized content, and ensure the smooth functioning of our services. You can choose to disable cookies, but this may impact your user experience.

 

7. Your Rights

 

You have the right to access, update, or delete your personal information. You can also withdraw your consent at any time. Please contact us for assistance with these actions.

 

8. Third-Party Links

 

Our Platform may contain links to third-party websites. Please note that we are not responsible for the content or privacy practices of these external sites. We recommend reviewing their privacy policies before sharing any personal data.

 

9. Security Measures

 

We employ robust security protocols to prevent unauthorized access to your personal data. While we take all reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We encourage you to take precautions to protect your data, such as using strong passwords.

 

10. Consent

 

By using our Platform, you consent to the collection, storage, processing, and sharing of your personal and sensitive information in accordance with this Privacy Policy. You are also confirming that you have obtained the necessary consent from your family members or dependents for sharing their data with us.

 

11. Contact Us

 

If you have any questions or concerns about this Privacy Policy or the handling of your data, please contact us at:

 

AIIMSONIAN Health Consultancy

Email: aiimsonianhealthconsultancy@gmail.com

Phone: [9773959901]