Terms and Conditions
Welcome to AIIMSONIAN Health Consultancy platform (www.aiimsonianhealthconsultancy.com) . The These Terms and Conditions govern your use of our telemedicine website and services (collectively, the “Platform”). By accessing or using the Platform, you agree to these terms. Please read them carefully before proceeding.
If you do not agree with these Terms and Conditions, you are not authorized to use the Platform.
1. About AIIMSONIAN Health Consultancy
AIIMSONIAN Health Consultancy
“सशक्त स्वास्थ्य, समृद्ध भारत” (Empowered Health, Prosperous India)
AIIMSONIAN Health Consultancy (www.aiimsonianhealthconsultancy.com) is a healthcare service platform established under the visionary leadership of Smt. Asha Singh. Recognizing the significant challenges in India’s healthcare system—inadequate access to essential healthcare services, especially in rural and underserved areas, and a shortage of expert healthcare professionals—she envisioned bridging this gap. Her goal was to connect patients with top-tier medical professionals from institutions like AIIMS, JIPMER, and PGI Chandigarh, ensuring world-class healthcare services at the ease of patients, thereby advancing the mission of “सर्वजन हिताय, सर्वजन सुखाय” (Healthcare for All, Well-being for All).
Under her guidance, Dr. Suvesh Singh, a graduate of AIIMS Bhubaneswar and a postgraduate from AIIMS New Delhi, leads the medical direction of AIIMSONIAN Health Consultancy platform. As a practicing dermatologist with numerous research publications in prestigious journals, he embodies the philosophy that great health is a synergy of physical vitality, mental resilience, and social well-being, grounded in evidence-based practices. His achievements include the Dr. B.V. Satyanarayana Award, along with holding the Diplomate of National Board (DNB) and Membership of the National Academy of Medical Sciences (MNAMS).
Our Mission & Vision
“स्वास्थ्य ही समृद्धि है” (Health is True Prosperity).
Our mission is to provide direct medical consultations from AIIMS alumni experts, who are known for their exceptional training, expertise, and commitment to ethical healthcare. AIIMSONIAN Health Consultancy is a reliable bridge between patients and highly qualified doctors, ensuring accessibility, convenience, and trust in medical care.
With a strong focus on eradicating malpractices and misinformation in healthcare, we aims to promote holistic well-being by leveraging the expertise of AIIMS-trained professionals. We are dedicated to addressing the healthcare needs of the present and future generations by delivering transparent, ethical, and evidence-based medical solutions.
Guiding Principles Towards “Swasth Bharat”
• “सबका स्वास्थ्य, सबकी भागीदारी” (Health for All, Everyone’s Participation)
• “हर घर स्वास्थ्य, हर मन खुशी” (Healthy Homes, Happy Lives)
• “विश्वास और गुणवत्ता का संगम” (A Confluence of Trust and Quality)
• “सुलभ चिकित्सा, सशक्त समाज” (Accessible Healthcare, Empowered Society)
• “रोग मुक्त भारत, उज्जवल भविष्य” (Disease-Free India, Bright Future)
We envision a healthier India—where expert healthcare is not a privilege but a right for every individual, and where trust, accessibility, and medical excellence form the foundation of a truly “Swasth Bharat”.
We offer:
• Online consultations with experienced healthcare professionals.
• Referrals to offline centers for in-person care if required.
Our services aim to provide expert medical advice, holistic healthcare, and evidence-based solutions across multiple specialties. Once User/health seeker registered to our portal, will have to selected the different speciality according to their health issue and follow the algorithm further to confirm your booking through the final steps of payment.
2. Eligibility to Use the Platform
By using this Platform:
The user’s confirm that :
• He/she is at least 18 years old or have obtained permission from a parent or legal guardian or competent to enter into a contract as per Indian Contract Act,1872, to avail the services offered, for himself or herself and/or for any other person.
3. Code of Conduct
The user’s shall ensure that their conduct adheres to all the applicable laws in force in India, including but not limited to:
• The Indian penal Code,1860
• The Indecent Representation of Women (prohibition)Act,1986
• The Information Technology Act,2000
• The Sexual harassment of Women at workplace (Prevention, Prohibition, and Redressal) Act,2013
• Telemedicine Practice Guidelines
The user’s is obligated to act responsibly, ensuring compliance with these and other applicable laws to maintain professional and ethical standards.
4. Services Offered
The AIIMSONIAN health consultancy platform provides:
1. Telemedicine Consultations: Access expert medical/ health care advice from the comfort of your home through virtual consultations.
2. Medical experts or health care providers are the registered medical practitioner (RMP) with degree qualified from AIIMS. These medical expert are assigned by AIIMSONIAN health consultancy based on multiple parameter like time and date of consultation placed by the user’s, health seeker etc. by the software program or through the systematic algorithm as per there comfort.
3. Offline Referrals: Receive in-person care at designated centers as needed. The referral designated center will be mentioned on the prescription after the telemedicine consultation or the user can ask for the nearest best center for suggestion according to their reach.
By providing a mobile number during the use of AIIMSONIAN Health Consultancy’s services, User’s/health seeker consent to receive communications via WhatsApp or SMS. These communications may include, but are not limited to, appointment reminders, order statuses, consultation updates, and other pertinent notifications. User’s/health seeker acknowledge and accept the risks associated with such electronic communications, including potential delays or delivery failures. AIIMSONIAN Health Consultancy shall not be held liable for any failure in the delivery of these communications.
Important: This Platform is not intended for emergency medical care. For urgent or life-threatening situations, contact local emergency services immediately.
4. User’s/health seeker Responsibilities
As a user’s/health seeker of the Platform, you agree to:
•Provide accurate, complete, and up-to-date personal and medical information.
•Use the services only for yourself or on behalf of someone with their consent.
•Maintain the confidentiality of your account details and prevent unauthorized access.
Prohibited Activities:
You are not allowed to:
• Share false, misleading, or harmful information or belonging to someone else without their permissions
• Misuse the Platform to harass, defraud, or harm others.
• Puts minors at risk any way
• Violates intellectual property rights, such as patents, trademarks or copyrights
• Attempt to tamper with, reverse-engineer, or disrupt the Platform’s operations.
• Attempt to host, display, upload, modify, publish, transmit, or share any content that: (i) infringes on others’ rights, including intellectual property; (ii) is defamatory, obscene, illegal, or harmful to minors; (iii) violates any law or incites unlawful actions; (iv) contains viruses or harmful software; (v) misleads or deceives recipients; (vi) threatens national security, public order, or international relations; or (vii) obstructs legal investigations.
While we are not obligated to monitor all communications, we reserve the right to review and remove any material that violates the law or these terms. In using this service, you waive doctor-patient confidentiality for content shared via communication tools. If you fail to comply with these terms, we may terminate your access without prior notice. Any violation of these terms will result in legal action. Compliance with these provisions is mandatory and enforceable under applicable laws.
The user’s/health seeker understands, expresses and acknowledge to agree to the following:
• User’s/health seeker can assign their medical expert by their own among the displayed registered medical practitioner according to their need of concern or may ask suggestions for the same
• Prescriptions provided by the medical expert/health care are based on the online consultations, should not be considered as final and conclusive treatment solutions as it may differ upon physical examination.
• The user’s/health seeker may agree to the prescription from our medical expert based on the following condition like undergoing treatment from their local registered medical practitioner, having medical records, physical examination records, and condition that does not require physical examination or emergency medical care or urgent life-threating situations. The user’s/health seeker may also refer to their local medical expert for further modification of their treatment plan as suggested through this platform.
• User’s/health seeker understand that RMPs cannot conduct physical examinations, which may result in limitations in diagnosis or treatment. Online consultations are not a substitute for treatments requiring physical examination or immediate in-person consultation. User’s acknowledge and accept this limitation as part of the service.
• User’s/health seeker understand that treatment solution may vary according to the protocol regimen be followed in different regions, but being AIIMS alumni, we ensure providing the best treatment plan for each and every conditions related to health.
• User’s/health seeker must promptly provide relevant medical reports or documents or images or videos of affected areas upon the RMP’s request. Such sharing is voluntary and must occur through the AIIMSONIAN health consultancy platform only. External communication channels are prohibited.
• RMPs may upload prescriptions and health records to the User’s/health seeker’s account.
• All transactions with AIIMSONIAN health consultancy platform and its medical expert/RMPs are governed by Indian laws, and any disputes will be subject to the jurisdiction mentioned in the Terms and Conditions. User’s acknowledge that RMPs are licensed to practice only in India and bear the responsibility of determining their eligibility to consult with RMPs.
• User’s/health seeker must visit physically for treatments that require the prescriptions for restricted medications such as sedatives, hypnotics, opioids, Schedule X drugs, fourth-generation antibiotics, medical termination drugs and drugs listed under the Narcotic Drugs and Psychotropic Substances Act, 1985 and shall not request to prescribe it.
• User’s/health seeker agree to indemnify AIIMSONIAN health consultancy and its affiliates against any claims, penalties, or damages arising from their use of the platform, including violations of terms or applicable laws.
• User’s/health seeker must make payments via the platform’s payment gateway, entirely at their discretion.
This comprehensive set of terms ensures clarity, transparency and compliance for all User’s engaging with AIIMSONIAN health consultancy
5. Medical Disclaimers
• The medical advice provided is based on the information you provide and is subject to limitations inherent in virtual consultations.
• Telemedicine services may not replace a physical examination or direct medical care in certain cases.
• AIIMSONIAN Health Consultancy offering service through this portal/website is not responsible for adverse outcomes resulting from incomplete or incorrect information provided by user’s/health seeker.
• We disclaim responsibility for any transmission errors, data corruption, or compromise of information communicated via telecommunication services. Prior to acting on any information or advice obtained through the Service, it is imperative to evaluate and acknowledge the inherent risks and limitations associated with such communication. By utilizing the Service, you affirm that it is not intended to replace professional medical consultation with your primary healthcare provider.
• Without prejudice to the foregoing, a licensed medical practitioner, exercising their sole professional discretion and clinical judgment, may determine that the use of online consultations through the Service is not clinically appropriate to address some or all of your healthcare needs. Accordingly, the practitioner reserves the right to decline to provide medical services through the Service in such instances.
6. Website Disclaimer
The information provided by AIIMSONIAN Health Consultancy (“we,” “us,” or “our”) on the website (referred to as “aiimsonianhealthconsultancy.com”) is intended solely for general informational purposes. While we strive to ensure the accuracy, reliability, and completeness of the information provided, we make no representations or warranties, express or implied, regarding the adequacy, validity, accuracy, reliability, or completeness of such information. Use of the Website and reliance on any information therein is at the user’s own risk. Under no circumstances shall we be held liable for any loss, damage, or injury resulting from the use or reliance on the Website.
7. Third party Links Disclaimer
The Website may contain hyperlinks to third-party websites or content, which are not under our control. We do not monitor, verify, or assume responsibility for the accuracy, legality, or completeness of the information on any third-party website linked through the Website. Any interaction or transaction between users and third-party providers is solely at the user’s risk, and we disclaim any liability arising from such engagements.
8. Testimonial Disclaimer
The Website may feature testimonials from users of AIIMSONIAN Health Consultancy’s services. These testimonials reflect the personal experiences and opinions of individual users, which may not be representative of all users. We do not warrant that all users will achieve similar results or experiences. Testimonials provided on the Website are not intended to diagnose, treat, cure, or prevent any medical condition and should not be construed as such. The information provided in testimonials should not substitute for professional medical advice, diagnosis, or treatment.
6. Privacy and Data Protection
AIIMSONIAN Health Consultancy is committed to safeguarding sensitive personal data and personally identifiable information (PII) of its patients. We collect, store, and process your data in accordance with our Privacy Policy. By using the Platform, you consent to the collection and use of your data for delivering healthcare consultations.
As part of our compliance framework:
· Non-Disclosure to Third Parties: Patient data shall not disclose any sensitive personal data or PII to any third party unless such disclosure Is mandated by the law in force or Is directed by an order from a jurisdictional court, forum, regulatory authority, or any judicial, quasi-judicial, or enforcement body.
· Adherence to Data Protection Laws: All data management practices comply with applicable laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (India), HIPAA (for global operations), and the General Data Protection Regulation (GDPR) where applicable.
· Patient Consent: Our platform ensures that sensitive data is collected, processed, and stored only with the explicit, informed consent of the patient. Any intended use beyond the stated purpose is subject to renewed consent or a lawful mandate.
· The obligations of the Parties under the Terms of Use with regard to the maintenance of confidentiality and privacy of sensitive personal data or personally identifiable data shall survive the termination/completion/lapse of the Terms of Use
· Any clause or part of a clause of the Terms of Use which is found to be illegal, void or unenforceable due to the law in force or by a decision of any competent Court of law, shall be deemed ineffective and severed from the rest of the Terms of Use
· The Parties to this Agreement shall not transfer their rights or obligations, either in whole or in part, as envisaged in the Terms of Use to a Third Party without the explicit written consent of the other concerned Parties to this Agreement.
We implement robust security measures to protect your information, but we cannot guarantee absolute protection from breaches or unauthorized access.
7. Payments and Refund Policy
· Services on our platform may incur charges, which will be clearly communicated to you. By ordering a paid service, you accept the applicable charges and payment terms as part of these Terms of Use. We reserve the right to change our charges and payment terms, but these changes will not apply to orders placed before the update. Failure to pay on time may result in order suspension or cancellation.
· Fees for consultations and other services must be paid in advance through the available payment options.
· Payments are processed through a third-party gateway, and we do not store payment details.
· In the event of a missed appointment, the user may request a rescheduling to the next available date and time within a period of 1 week of last payment. However, failure to attend the rescheduled appointment will result in the forfeiture of the booking, and no further appointments will be considered under the same payment. The rescheduling of the appointment will be valid for a period of 1 week from the date of payment and once there is lapse of the period, user has to make new payment for next booking consultations.
· Payments are generally non-refundable unless stated otherwise.
· If a technical error prevents service delivery, you may be eligible for a refund at our discretion.
8. Third parties or advertisement link
The Service may contain hyperlinks to third-party websites, applications, or advertisements that are neither owned nor operated by us. These links are provided solely for the user’s convenience and do not constitute an endorsement, guarantee, or warranty by us regarding the accuracy, reliability, or quality of the content, products, or services offered by these third parties.
By accessing any third-party link, you acknowledge and agree that you are leaving the Service and will be subject to the terms and conditions, privacy policies, and security practices of the respective third-party platform. We disclaim all liability for any risks or consequences arising from your interaction with such third-party websites, applications, or advertisements. Access to these third-party platforms is undertaken entirely at your own discretion and risk.
Important : “Third Party” refers to any individual, entity, or organization that is not a party to these Terms of Use. This definition expressly excludes any individual, entity, or organization on whose behalf the User avails the services.
8. Intellectual Property Rights
Aiimsonian health consultancy website portal is a sole propritorship entity, independently owned and operated. All content, trademarks, and materials on the Platform “AIIMSONIAN Health Consultancy” is owned and founded by Smt. Asha Singh along with her son Dr Suvesh Singh and they holds exclusive rights under the prevailing Intellectual property laws in India. User may not copy, distribute, modify, or reproduce any part of the Platform without prior written consent.
9. Limitation of Liability
We strive to provide accurate and reliable services; however, we are not liable for:
• Indirect, incidental, or consequential damages resulting from the use of the Platform.
• Interruptions or technical issues affecting service availability.
• Errors caused by third-party platforms or service providers.
10. Suspension or refusal or termination of Services
We reserve the right to suspend or terminate your access to the Platform at any time if:
• You violate these Terms and Conditions.
• You misuse the services or engage in prohibited activities.
• Required by legal or regulatory authorities.
• User/health seeker perform the any prohibited activities as stated above.
11. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of India. Any disputes arising in relation to the subject matter of the Terms of Use shall be first informed through the email [aiimsonianhealthconsultancy@gmail.com]. If the dispute remains unresolved, it shall be submitted to Arbitration in Patna to be adjudicated by sole arbitrator appointed by legal jurisdiction. The Parties shall comply with all relevant laws, bye-laws, rules, regulations, orders, judgments, notifications, and decrees in force, applicable to its and its business operations enforced either by the Union Government and/or by the respective State Governments, in their respective jurisdictions.
12. Modifications to Terms
We may update these Terms and Conditions periodically. Any changes will be effective upon posting, and your continued use of the Platform indicates acceptance of the revised terms. The said changes, amendment or modifications shall be applicable to and enforceable by all the users as a part of Terms of Use, from the date such changes, amendment or modifications is published by the website.
The Terms of Use prior to the change, amendment or modification shall cease to exist and shall be deemed to be supplanted by the changed, amended or modified Terms of Use shall thereafter govern the rights and obligations of the user and parties.
13. Contact Information & Grievance Redressal
If you have questions or need assistance, please contact us:
AIIMSONIAN Health Consultancy
Email: aiimsonianhealthconsultancy@gmail.com
Phone: [9773959901]
By using this Platform, you confirm that you have read, understood, and agree to these Terms and Conditions.